BPG Platinum Care – Service Scope

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What We Do

Bayside Property Guardians provides a premium property protection and emergency response service designed to give homeowners complete peace of mind.

Your membership includes:

• 24/7 emergency response attendance

• Nightly security patrols and property checks

• Initial hazard assessment and safety stabilisation

• Coordination of trusted licensed trades when required

• Ongoing property oversight and preventative care

• Concierge-style support including mail, bins, and monitoring services (where selected)

Our role is to act as your first response and trusted coordinator, ensuring problems are managed quickly, professionally, and with minimal stress to you.

 

How Emergency Response Works

When an emergency occurs, your Guardian will:

• Attend promptly to assess the situation

• Make the area safe where reasonably possible

• Take immediate action to prevent further damage

• Arrange licensed professionals where specialist work is required

• Oversee attendance and keep you informed throughout

Think of us as roadside assistance for your home — fast response, practical help, and trusted coordination when you need it most.

 

What Is Not Included

To ensure clarity and fairness for all members:

• Membership fees do not include major repairs or rebuilding works

• Specialist trade labour, materials, and replacement parts are charged separately by licensed contractors

• Renovations, structural works, or large-scale repairs are outside the scope of membership services

Where additional work is required, we obtain quotes and coordinate trusted professionals on your behalf.

 

Why This Model Works

This approach ensures:

• Rapid help when it matters most

• Professional, licensed trades for specialised work

• Transparent pricing with no hidden surprises

• Protection from inflated emergency call-out costs

• One trusted team managing the entire process

 

Flexible Membership, Total Confidence

• No lock-in contracts

• Opt in or out at any time

• 100% money-back guarantee

• Transparent service with clear expectations

 

Peace of Mind, Properly Managed

With BPG Platinum Care, your home is protected, your emergencies are managed, and your property is looked after like it’s occupied — day and night.

 

Terms & Conditions – Bayside Property Guardians

 

1. Agreement Overview

These Terms & Conditions govern the provision of services by Bayside Property Guardians (“BPG”, “we”, “our”, or “us”) to the client (“you”, “your”).

By subscribing to or using our services, you agree to be bound by these terms.

 

2. Nature of Services

BPG provides a property protection, emergency response, and concierge-style coordination service designed to assist in protecting and managing residential properties.

Our services may include:

• Security patrols and property checks

• Emergency attendance and initial response

• Risk assessment and safety stabilisation

• Coordination of licensed trades and service providers

• Property monitoring and preventative maintenance reporting

• Optional add-on services as selected by the client

 

Important:

BPG is not a building contractor, repair company, insurer, or maintenance provider.

Our role is to respond, assess, make safe where reasonable, and coordinate qualified professionals where specialist works are required.

 

3. Emergency Response Services

Emergency attendance includes:

• Rapid response to reported incidents

• Initial assessment of risks and hazards

• Reasonable actions to minimise further damage

• Coordination of licensed trades where required

 

Emergency response does not include:

• Major repairs or replacement works

• Structural rebuilding or renovations

• Ongoing trade labour beyond initial stabilisation

• Any services requiring specialist licensing unless performed by third-party licensed contractors

 

4. Trades & Third-Party Contractors

Where repairs or specialist works are required:

• BPG may organise or recommend third-party licensed trades.

• All repair contracts are directly between you and the contractor.

• Costs for repairs or works are separate from membership fees.

• BPG does not guarantee pricing or outcomes of third-party contractors, though we aim to use trusted providers.

 

5. Membership Fees & Included Service

Membership fees cover:

• Access to BPG services as outlined in your selected package

• Emergency response attendance

• Security patrols and inspections (where applicable)

• Coordination and management services

 

Membership fees do not include:

• Materials, replacement parts, or repair labour

• Major construction works

• Insurance excesses or claim costs

• External contractor invoices

 

6. Service Limitations

BPG services are provided on a reasonable efforts basis.

While we aim to respond promptly, response times may vary due to:

• Weather conditions

• Traffic or emergencies outside our control

• Safety considerations

• Force majeure events

BPG does not guarantee prevention of loss, theft, damage, or criminal activity.

 

7. Client Responsibilities

You agree to:

• Provide accurate information and property access details

• Maintain appropriate home and property insurance

• Ensure utilities and infrastructure are safe and compliant

• Follow recommendations provided after incidents or inspections

 

8. Liability Limitations

To the maximum extent permitted by law:

• BPG is not liable for indirect, incidental, or consequential losses.

• BPG’s liability is limited to the value of membership fees paid for the relevant period.

• BPG is not responsible for pre-existing defects, hidden damage, or failures beyond our control.

Nothing in these terms excludes rights that cannot legally be excluded under Australian Consumer Law.

 

9. Membership Flexibility & Cancellation

• Memberships may be cancelled at any time unless otherwise agreed.

• Where annual payments are made in advance, unused portions may be refunded in accordance with your membership agreement.

• Discounted plans may be adjusted if cancelled early according to agreed pricing terms.

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10. Money-Back Guarantee

BPG offers a 100% money-back guarantee subject to reasonable use of services and compliance with these terms.

 

11. Access to Property

By engaging BPG, you authorise our Guardians and approved contractors to access your property as reasonably required to provide services.

 

12. Privacy

Personal information is handled in accordance with our Privacy Policy.

 

13. Changes to Terms

We may update these terms from time to time. Updated terms will be published on our website and apply from the effective date.

 

14. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

 

15. Contact

Bayside Property Guardians

48 Halifax Street, Brighton VIC 3186

(03) 4150 1807

Guardian@baysidepg.com

I acknowledge that I have read and understood this Agreement, including confidentiality obligations, and agree to comply with all requirements while representing Bayside Property Guardians.

Staff Name: __________________________

Signature: ___________________________

Date: ____ / ____ / ______