Top 10 Frequently Asked Questions About General Topics Answered

Frequently Asked Questions

What does my $169 monthly membership include?

Your membership includes unlimited emergency call-outs and emergency response support, two nightly security patrols of your property and surrounds, an annual building inspection, project management assistance for property works, and access to our trusted trades referral network — all designed to provide complete peace of mind.

What does “unlimited emergency call-outs” mean?

If an unexpected issue occurs, you can contact Bayside Property Guardians at any time. Your Guardian will attend, assess the situation, make the area safe where possible, and coordinate the next steps to protect your property and minimise damage.

Is this a repair service?

Not exactly. Think of us as roadside assistance for your home. We provide rapid emergency response and initial stabilisation, then organise licensed professionals for any specialised repairs required.

Are repairs included in the membership fee?

Emergency attendance and support are included. If specialist repair works are required, these are quoted separately by licensed trades, and we coordinate the process on your behalf to ensure fair pricing and quality workmanship.

How quickly do you respond?

We operate 24/7 and aim to respond within approximately 20 minutes across our service area, depending on location and conditions.

Who carries out the repair work?

All repair and maintenance works are completed by licensed plumbers, electricians, and builders from our trusted network. All work is fully insured and guaranteed.

What happens during nightly patrols?

Our Guardians conduct two patrols each night around your property and surrounds to check for security issues, visible risks, or anything unusual, providing an active layer of protection while you sleep or travel.

Do I need to be home when an emergency happens?

No. Many members rely on us while travelling or managing multiple properties. We can respond and coordinate everything on your behalf while keeping you informed every step of the way.

Is Bayside Property Guardians locally owned?

Yes. Bayside Property Guardians is proudly owned and operated by Bayside families, for Bayside families — with a strong focus on local knowledge, trusted relationships, and genuine community care.