Bayside Property Guardians Privacy Policy

 

1. Introduction

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Bayside Property Guardians (“we”, “our”, or “us”) is committed to protecting your privacy and handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, engage our services, or interact with us.

By using our website or services, you consent to the practices described in this policy.

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2. What Information We Collect

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We may collect personal information including:

• Name and contact details (phone number, email address, postal address)

• Property address and access details required to provide services

• Account and membership information

• Payment and billing details

• Emergency contact information

• Service requests and communication history

• Website usage data (via cookies and analytics tools)

• Photos or documentation related to property inspections or attendance records

We only collect information that is reasonably necessary to provide our services or improve your experience.

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3. How We Collect Information

 

Information may be collected when you:

• Visit or use our website

• Sign up for membership or services

• Submit enquiries or emergency reports

• Use our client portal

• Contact us by phone, email, or social media

• Interact with our team during service delivery

We may also collect limited technical information automatically through cookies and website analytics.

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4. Why We Collect Your Information

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We collect and use personal information to:

• Provide property protection and emergency response services

• Manage memberships and account administration

• Coordinate licensed trades and service providers on your behalf

• Communicate updates, reports, and attendance records

• Improve our services and customer experience

• Meet legal, regulatory, or insurance obligations

• Ensure safety and security during service delivery

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5. Sharing Your Information

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We may share relevant information with trusted third parties where required to deliver our services, including:

• Licensed plumbers, electricians, builders, or contractors

• Security or emergency service providers

• Payment processors and technology providers

• Insurers or legal advisers where required by law

We do not sell or rent your personal information to third parties.

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6. Data Security

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We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Measures include secure systems, controlled access, and confidentiality obligations for staff and contractors.

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While we take reasonable precautions, no online system is completely secure, and users acknowledge this risk when providing information online.

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7. Accessing or Updating Your Information

 

You may request access to the personal information we hold about you or request corrections if it is inaccurate or outdated.

Requests can be made by contacting us using the details below.

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8. Cookies & Website Analytics

 

Our website may use cookies or similar technologies to:

• Improve website functionality

• Analyse visitor behaviour

• Enhance user experience

You can adjust your browser settings to refuse cookies, though this may affect website functionality.

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9. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

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10. Children’s Privacy

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Our services are intended for adults. We do not knowingly collect personal information from children without appropriate consent.

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11. Changes to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Updates will be published on this page with a revised effective date.

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12. Contact Us

 

If you have questions about this Privacy Policy or how your information is handled, please contact:

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Bayside Property Guardians
48 Halifax Street, Brighton VIC 3186
Phone: (03) 4150 1807
Email: Guardian@baysidepg.com

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